Store Return Policies

Please read our return and exchange policies in their entirety below.

Customer Focused

We are so thankful for your loyalty. We aim to provide our customers with high-quality products that fully satisfy. Here at Hemphill’s, we also understand that sometimes an issue arises, and we strive to remain fair and reasonable when approaching any Returns or Exchanges at our store. We ask that you familiarize yourself with our policies. When purchasing from Hemphill’s Horses, Feed & Saddlery, you agree to abide by all of our Return and Exchange Policies. We may update and change these Policies at any time and invite you to check back on occasion. We are always happy to answer any questions or concerns.

Horses For Sale

If you are in the market for quality horse or pony, look no further than Hemphill’s Horses, Feed & Saddlery. Our reputation in the community is built on being a long-trusted retailer of a wide variety of horses and ponies for all types of needs.

Questions & Testimonials

Have more questions outside of our returns and exchange policies? Please feel free to check out our Frequently Asked Questions for more information and answers. We are proud to be your one-stop-shop for all things horses!

Tack Store

You will find quality products for all your needs at Our Tack Store. Our store carries everything for your horse and rider from a range of grooming equipment, blankets, halters, apparel, and helmets. We also carry a variety of books, Breyer toys, and gifts.

Our Returns and Exchanges

If any aspect of returns and exchanges is not covered below, please contact us for clarification. In general, any merchandise not explicitly addressed will fall under our Standard Return Policy.

Our Standard Return Policy

Any merchandise not specifically addressed within these policies may be returned for store credit within TWO weeks of purchase if returned in NEW condition WITH a receipt.


New and used saddles may be returned for store credit only within 7 days of purchasing PROVIDING they are returned in the same condition as when purchased and are accompanied by all tags and sales receipts. If the saddle shows wear or other signs of damage, we may refuse a return or give store credit at a discounted rate.
*There will be NO refunds on saddles.*

Special Order Items:

If we ordered something for you under $250, you might be able to return it to the store if returned within 2 weeks. If the special order item is returned to the store within 2 weeks for store credit, credit may be given LESS a restocking fee of up to 25% of the purchase price.
*Special order items over $250 are FINAL SALE and unable to be returned.*


New boots may be returned for store credit only within 7 days of purchase providing that they have not been worn.
*Discontinued, sale boots (20% off or more) may not be returned.*

Feed, Supplements, Veterinary Supplies, Bits, Garage Items, Consignment Items, and Farrier Products:

We apologize, but there will be NO Returns or Exchanges offered on any of these items.

Super Sale Items (20% or more discounted):

These sales are considered FINAL. If we have another size or color of the same item, we may exchange it if the item is returned in new condition within 2 weeks of purchase.

Contact Us

We always aim for happy and satisfied customers. Please feel free to contact us with any questions or concerns regarding our Returns and Exchange Policies, or general questions. We hope you stop in to visit and shop at our store soon.

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